French-speaking Technical Support Representative
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CloserHire partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Porto, Portugal.
Your Role
- Provide technical support in French (for customers) and English (for developers) via chat and voice channels
- Troubleshoot and resolve product-related issues using MySQL
- Collaborate with team members and escape complex issues to the development team when necessary
- Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
- Act as a bridge between customers and developers, communicating technical details clearly and effectively
Qualifications
- Native / fluent in French both verbal and written.
- Fluent in English (minimum B2 level)
- Strong understanding of MySQL
- Knowledge / familiarity with Postman will be considered as an advantage
- Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM
- High school degree or equivalent (or higher)
- No prior work experience required, but a solid knowledge of MySQL is essential
- Knack for technology and providing outstanding customer support
- Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).
The Offer
- Full-time on-site position in Porto 40-hour work week with 8-hour days and 1-hour lunch break
- Paid annual leave and public holidays with compensatory days if working on holidays
- Competitive salary package including meal allowance, holiday, and Christmas bonus
- Health insurance from day one
- Paid training and structured onboarding for the role
- Career development opportunities in technical customer support
- International and multicultural work environment
- Full support from CloserHire throughout the recruitment and onboarding process
Relocation
2 weeks training in Porto (accomodation provided), then full WFH + on site 1 day once per quarter
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