Retail Customer Support Advisor – Full-Time
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Location: Lisbon, Portugal
Language Required: Spanish
Start Date: 2 November 2026
Employment Type: Full-Time
Work Schedule: Monday to Friday, 08:00–17:00
Base Salary: €950 per month
Performance Bonus: Up to €150
Additional Benefit: €7 meal allowance per working day
Relocation Support: Not provided – local candidates only
About the Role
We are looking for Spanish-speaking Retail Customer Support Advisors to join our team in Lisbon, Portugal. The ideal candidates will be passionate about customer service, enjoy communicating with people, and be committed to delivering a positive customer experience.
In this role, you will assist customers with retail-related enquiries, provide accurate information, and help resolve issues efficiently while maintaining high service standards.
Key Responsibilities
- Respond to customer enquiries in Spanish through the designated communication channels.
- Provide information and assistance regarding retail products, orders, and customer requests.
- Handle customer questions, concerns, and complaints professionally.
- Identify customer needs and provide appropriate solutions.
- Ensure a positive and professional customer experience.
- Follow company procedures and maintain quality standards.
- Record customer interactions and update relevant information accurately.
- Work collaboratively with team members to achieve customer satisfaction and performance targets.
Requirements
- Fluency in Spanish C2, both written and spoken.
- Good communication and interpersonal skills.
- A customer-focused attitude with strong problem-solving abilities.
- Ability to manage customer enquiries professionally and efficiently.
- Good organisational skills and attention to detail.
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