Customer Representative
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Customer Representative (German-speaking) - Creator Onboarding Support
You will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence, focusing on quality, efficiency, and customer journey improvement.
What you will do in this role
- Execute high-volume outbound calling campaigns to engage potential leads and promote Live Monetization features (Gifts, Subscriptions, and Rewards).
- Drive lead conversion and activation by guiding creators through technical setup.
- Utilize strong telemarketing and negotiation skills to handle objections, build rapport, and secure commitment during the onboarding journey.
- Adhere to SOPs for data validation and account security while maintaining a consultative, results-driven approach.
- Maintain strict adherence to conversion targets, SLAs, and quality standards.
We’re looking for you if you:
- Are fluent in German (C1/C2) and have a good level of English (B2), both written and spoken
- Have excellent communication and persuasive skills, with the ability to build rapport and engage customers effectively
- Have experience handling outbound calls, telemarketing, or sales activities
- Have previous experience in a contact center or customer service/sales environment (preferred)
- Are familiar with social media platforms and have a basic understanding of digital advertising
- Are adaptable and flexible in a fast-paced environment and available for rotating shifts if needed
What’s in it for you
- Fixed Monday to Friday working hours (9h–18h)
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you’ll be working on
Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Concentrix is an equal-opportunity employer
We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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