Customer Care Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro
About the job (French) Customer Care Specialist

Type of position:

Key languages:

Native level of French
Upper Intermediate English

Sector:

Customer Service / Technical support

About our Client:

Are you passionate about Customer Service? Would you like to work for the leading company in the Search Engine Industry? This company provides its clients with services and systems while ensuring top quality If you speak native French and would like to work in Lisbon, reach out to us

The Offer:

  1. Assist customers via telephone, emails, and chat
  2. Offer technical assistance on the platform
  3. Apply the correct escalation process when necessary
  4. Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
  5. Identify, study, and propose the best solution to help the customer
  6. Provide excellent customer service, ensuring the customer is satisfied once the interaction is finished
  7. Gather all relevant information into the system and consistently deliver a high level of service

Requirements:

  1. Excellent communication skills in French and fluency in English
  2. Experience in customer support and working with a CRM is a plus
  3. Genuine caregiver. Able to multi-task, proactive, and good with time management
  4. Strong in phone calls, email writing, and social media

Benefits:

  1. Salary package with performance bonuses
  2. Accommodation provided for a special fee
  3. Relocation flight reimbursement
  4. Initial training and continuous learning opportunities
  5. Team building activities
  6. Great office space with plenty of restaurants and shops nearby & a coffee and chatting area

The Process:

  1. Submit your application and don't forget to send an updated CV
  2. Get a call from our Recruitment Specialist
  3. Start your interview process
  4. Get selected
  5. Start your journey
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