Italian-Speaking Insurance Company Customer Re – Lisbon, Portugal

Still in Italy? This role is in Lisbon, Portugal and the move is paid for. 1000€ x 14.

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Italy. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor Health
• Insurance since day 1 for small amount, free after 6 months
• Notes: Monday to Friday (including bank holidays): 07:30 AM to 08:00 PM (Rotational shifts) Days Off: Weekends

What you'll earn in Portugal

1000€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

On top of the salary

• 14 Salaries a Year
• Accommodation Provided
• Private Health Cover
• Paid Training

The role

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Italian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive

Day to day that means handle incoming calls and chats from customers with inquiries about their insurance policies, process service requests in the client’s policy administration system, compose and send responses to emails and letters, including contract documents and policy information, conduct indexation and electronic archiving using internal document management tools, manage requests for policy changes, including updating payment methods, support customers with claims submissions and policy cancellations, and maintain a high level of service quality and meet client-specific performance targets.

What you need

• Eligible to work in Portugal
• Proactive and motivated to maintain a high standard of performance
• Comfortable working in a team-oriented environment
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Strong written and verbal communication skills
• Previous experience in customer service is considered an advantage
• Native-level fluency in Italian (C2) and proficient in English (B2)

The rest of the package

You also get full-time position with indefinite contract, on-site role in a central Lisbon location, full paid training to prepare you for the role, performance-based incentives and bonus opportunities, referral bonus program for recommending new colleagues, and access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.