Customer Service Representative

2 semanas atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Social network you want to login/join with:

Customer Service Representative (German), LisboaClient:

Binance

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

5

Posted:

16.03.2025

Expiry Date:

30.04.2025

Job Description:

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is looking for an experienced Customer Support representative to set up and expand our customer support operations. Customer Support is extremely important for us and we aim to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via live chat and phone, and will include but is not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform. The best Customer Service Representatives are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. Customer Support representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Responsibilities
  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers' needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
Requirements
  • 1+ years experience of proven customer facing experience or experience as a customer service representative
  • Fluent in English and German
  • Willing to work weekends and irregular hours which will include night shifts
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritise, and control time effectively
  • Knowledge of the cryptocurrency/blockchain field is a big plus
  • Multi-lingual capability is a big plus

Why Binance


• Shape the future with the world's leading blockchain ecosystem


• Collaborate with world-class talent in a user-centric global organization with a flat structure


• Tackle unique, fast-paced projects with autonomy in an innovative environment


• Thrive in a results-driven workplace with opportunities for career growth and continuous learning


• Competitive salary and company benefits


• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

#J-18808-Ljbffr

  • Italian Customer Service Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About the RoleWe are seeking a skilled Italian-speaking Customer Support Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions.

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal United Parcel Service Of America Tempo inteiro

    Transform your career with United Parcel Service Of America as a Customer Service Representative. Explore the opportunity to work with a Fortune Global 500 organization, delivering innovative solutions and rewarding experiences. As a key member of our team, you will be responsible for providing exceptional customer service, resolving incidents...

  • Customer Service Representative

    Há 3 dias

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Company OverviewTn Portugal is a human resources company that provides recruitment services to prestigious clients. The company prioritizes its partnerships with small and medium-sized companies in various countries, focusing on finding the right talent for their needs.Job DescriptionWe are looking for a Customer Service Representative to join our team. As a...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

    We're looking for a Customer Service Representative to join our dynamic team at Randstad II - Prestação de Serviços, Limitada. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients via phone, email, and chat in Dutch and English.Key Responsibilities:Respond promptly and professionally to...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal CBT org Tempo inteiro

    Job DetailsThis role is an opportunity to combine your passion for digital marketing or web design with your career. As a Customer Service Representative, you will be responsible for providing support to our clients in French.Position: Customer Service RepresentativeLanguage Requirement: FrenchLocation: On-site, Lisbon (no physical location...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Customer Service Representative (Spanish + C1 English) Onsite in Lisbon, LisbonClient:CBTLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:0c69c0b259c7Job Views:8Posted:27.03.2025Expiry Date:11.05.2025Job Description:Job Title: Customer Service Representative (Spanish + C1 English)...

  • Customer Service Representative

    Há 4 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    At TN Portugal, we are seeking a skilled and communicative Norwegian speaker to join our team as a Customer Service Representative. In this role, you will work closely with a global operating company, providing assistance throughout the delivery process and delivering exceptional customer service.The ideal candidate is a team player who understands the...

  • Customer Service Representative

    Há 5 dias

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Job Title: Customer Service Representative (Norwegian)Location: LisbonContract Type: CDD (6 months)Salary: 1,500 per month for 14 months + 100 per month for 12 months Job Description:We are seeking a Norwegian-speaking Customer Service Representative to join our team in Lisbon.The role requires providing excellent customer support to our clients.Working...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Dentsply Sirona Tempo inteiro

    At Dentsply Sirona, we are dedicated to delivering exceptional customer service. As a Customer Service Agent, you will be the interface between our customers and our company, ensuring top-tier service by responding to calls and emails, creating cases, resolving issues, and documenting them.About the RoleThis temporary position serves as the first point of...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Customer Service Representative - Hiring Immediately, LisboaClient: Red Frog Recruitment LdaLocation: Lisboa, PortugalJob Category: OtherSalary: $0-0/monthlyEU work permit required: YesJob Views: 41Posted: 23.01.2025Expiry Date: 09.03.2025Job Description:We are on the lookout for a resourceful Customer Service Representative to join our growing team at Red...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Velenosimeredith Tempo inteiro

    Join to apply for the Customer Service Representative (French Market) role at CBT org in Lisbon, Portugal.Job Title: Customer Service Representative (French Market)Location: Lisbon, PortugalStart Date: 20th February 2025Working Hours: Monday to Friday, 06:00 to 22:00 (Rotative shifts)Days Off: Saturday and SundayCommute Support: Uber reimbursement up to 25...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cbtalents Tempo inteiro

    Job Title: Customer Service Representative (French Market)Location: Lisbon, PortugalStart Date: 20th February 2025Working Hours: Monday to Friday, 06:00 to 22:00 (Rotative shifts)Days Off: Saturday and SundayCommute Support: Uber reimbursement up to 25 for early shifts starting at 06:00 Job Description:Join our team as a Customer Service Representative and...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Customer Service Representative (French, German, Italian, Flemish or Dutch) Location: Lisbon, Portugal.Job Type: Full-time Work Model: Onsite About the Role: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.In this role, you will be the first point of contact for our customers,...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    Customer Service Representative (M/F) English and French We are looking for Customer Service Representative (M/F) with English and French language.As a Customer Service Representative, you will: Work in Operations, helping our customers.Communicate with customers over the phone or via email, resolving their queries.Take full responsibility for all issues,...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    HCLTech is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers and will be responsible for resolving their queries and concerns.Key ResponsibilitiesProviding excellent customer service and support via phone, email, or chat.Resolving customer...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    **About the Role**We are seeking a highly skilled and knowledgeable Customer Service Representative to join our team. As a representative, you will serve as a consultant for customers in the sports industry.Your Key Responsibilities:Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.Build sustainable...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    We are looking for a highly motivated Customer Service Representative to join our team in Thessaloniki, Greece. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to clients through various channels.About the Role:Provide effective customer service through phone and email supportManage customer...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    HCLTech is a leading global technology company that is transforming the way organizations operate. We are seeking a Customer Service Representative to join our team and provide exceptional support to our customers.About the JobAs a Customer Service Representative, you will be responsible for delivering world-class customer experiences by addressing...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Velenosi & Meredith Consulting Tempo inteiro

    Job Title: Customer Service Representative (French Market)Location: Lisbon, PortugalStart Date: 20th February 2025Working Hours: Monday to Friday, 06:00 to 22:00 (Rotative shifts)Days Off: Saturday and SundayCommute Support: Uber reimbursement up to 25 for early shifts starting at 06:00Job Description:Join our team as a Customer Service Representative and...

  • Customer Service Representative

    Há 6 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    At Cross Border Talents, we're seeking a highly skilled Customer Service Representative to join our team. This exciting role is perfect for an English-speaking professional looking to start their career in Portugal. As a Customer Delivery Assistant, you'll play a vital part in ensuring high-quality customer service.About the RoleAs a Customer Service...