Customer Support Advisor – Spanish

3 semanas atrás

Lisboa, Lisboa, Portugal Mindroiu Serban-Alexandru PFA Tempo inteiro
Customer Support Advisor – Spanish & English

Partnering with a leading customer experience provider to recruit a Spanish-speaking Customer Support Advisor for a global travel accommodation platform. In this role, you will support users throughout their reservation journey, ensuring exceptional service across multiple communication channels.

This is an opportunity to be part of a multicultural team, work on a dynamic and well-known project, and develop your customer service expertise in the travel and hospitality industry.

Key Responsibilities:

  • Deliver friendly and efficient support to a global customer base
  • Be the first point of contact for user issues via phone, email, chat, or messages
  • Handle inquiries regarding ongoing reservations with professionalism and empathy
  • Respond promptly and thoughtfully, customizing responses as needed
  • Escalate issues appropriately while managing concurrent tasks
  • Troubleshoot and resolve user concerns using available tools and knowledge base
  • Arbitrate between users when necessary
  • Meet performance goals and maintain a high level of customer satisfaction
Requirements:
  • Fluent in Spanish (C1) and proficient in English (B2 or higher)
  • Previous experience in customer service is a plus
  • Strong written and verbal communication skills
  • Problem-solving attitude and ability to remain calm under pressure
  • Comfortable working in a fast-paced and dynamic environment
  • Flexible to work in rotational shifts (Monday to Sunday, 07:00–03:00)
  • Ability to multitask and manage priorities effectively
  • Valid right to work in Portugal (or willingness to relocate with assistance)
The Offer:
  • Full-time position (40 hours/week) with 30-day probation period
  • Comprehensive relocation support: including help with documentation, accommodation for the first 3 months, and travel cost reimbursement
  • Fully paid training included in the contract from day one
  • Work schedule covering rotational shifts, including weekends and public holidays (compensated in accordance with Portuguese law)
  • 22 business days of annual leave, plus Portuguese national holidays
  • Continuous career development opportunities within a reputable company and globally recognized brand
  • Access to medical and dental insurance after the 6th month of employment
  • Be part of a vibrant, multicultural team environment in Lisbon
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