Customer Experience Analytics

Há 15 horas

Porto, Portugal Autodoc Group Tempo integral 32 000 € - 42 000 € Contrato

AUTODOC is seeking a Customer Experience/Insights professional to drive end-to-end management and analysis of NPS and CES. You will identify issues from low scores, capture qualitative insights, and quantify impact on customer sentiment to guide operational improvements.

With 2+ years in CX or project management, you will leverage tools like Qualtrics, Power BI and Excel to visualize trends and collaborate across teams to deliver tangible enhancements.