French Speaking Customer Service Agent – E-Health Platform – Braga, Portugal
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French-speaking Customer Service Agent – E-Health Platform — Braga, Portugal. 930€ x 14 + Complexity Bonus paid in 11. Relocation support included.
At a glance
- Location: Braga, Portugal
- Languages: French
- Salary: 930€ x 14 + Complexity Bonus paid in 11
- Start: 8/10
- Relocation: supported — details below
About the role
CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services. This is a great opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experience within
What you'll do
- Guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls
- Deliver remote training sessions to ensure users feel confident navigating the platform
- Handle requests received via email and ticketing systems, ensuring fast and accurate resolution
- Advise customers on product features and usage, resolving doubts and helping them make the most of the software
- Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues
- Maintain clear documentation of client interactions in internal systems
- Contribute to continuous improvement efforts by sharing customer insights with the relevant teams
What we’re looking for
- Fluent in French (C2)
- Previous experience in a customer service or tech support role is preferred
- Strong communication and interpersonal skills
- Comfortable with providing phone-based training and guidance
- Proactive mindset with a problem-solving attitude
- Ability to multitask and manage workload efficiently
- Tech-savvy and able to learn new tools and software quickly
- Eligible to work in Portugal
Salary
930€ x 14 + Complexity Bonus paid in 11
Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.
Perks worth knowing about
- 14 Salaries a Year
- Private Health Cover
- Meal Allowance
Benefits
- Excellent remuneration package based on experience and performance
- Meal allowance included
- Private health insurance Life insurance
- Full training and onboarding provided A supportive and dynamic environment in a fast-growing healthcare tech company
Relocation support
- Candidates must already be residing in Portugal and live within 50 km of the Braga office. "Monday to Friday: 07:00AM - 05:30PM (Rotational shifts) 2 days off: Saturday and Sunday"
Why Portugal?
Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.
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