English Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Social network you want to login/join with:

Client:

Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

Salary: -$0-0/monthly

EU work permit required:

Yes

Job Views:

2

Posted:

26.03.2025

Expiry Date:

10.05.2025

Job Description:

Job Title: Customer Service Representative

Location: Lisbon, Portugal.

Work Model: Onsite.

Employment Type: Full-time

About the Role:

We are looking for a Customer Service Representative to support small and medium-sized businesses (SMBs) in growing their businesses through digital advertising. You will engage with clients across multiple channels; chat, email, and phone providing pre- and post-sales support, product assistance, and troubleshooting to enhance their overall experience.

Responsibilities:

  • Assist clients with their digital advertising needs, providing expert guidance on self-serve ad platforms.
  • Offer pre- and post-sales support, ensuring clients maximize the value of their advertising campaigns.
  • Provide technical product support to improve customer experience and resolve issues efficiently.
  • Communicate clearly and effectively across chat, email, and phone to address client inquiries.
  • De-escalate customer concerns using strong soft skills and problem-solving abilities.
  • Maintain the highest levels of confidentiality and professionalism when handling sensitive client data.
  • Work collaboratively with team members and internal departments to drive customer success.

Requirements:

  • Fluent in English (C1 minimum) with excellent verbal and written communication skills.
  • Empathetic and customer-focused approach to problem-solving.
  • Strong team player with a proactive and adaptable mindset.
  • Ability to handle sensitive information with discretion.
  • Fast learner with the capacity to quickly understand new tools and platforms.
  • Previous experience in customer service, digital advertising, or tech support is a plus.
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