French Customer Support
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About the Role
Join a customer service team in Braga as a French-speaking Customer Service Representative, working in a hybrid model. You will be the main point of contact for customers of a leading financial services platform. You will answer their questions about existing credit and new financing needs, and help them find the option that suits them best.
What You'll Be Doing
- Answer customer calls about current credit products and new financing requests
- Understand each customer's needs and expectations, reassure them and recommend suitable financing options
- Build lasting, high-quality customer relationships within a service excellence framework
- Spot and develop commercial opportunities in every inbound and outbound call
- Manage your assigned customer files carefully, following procedures and security rules
- Handle customer information with accuracy, diligence and integrity
What You Bring
- French at native level or fluent
- Ability to analyze customer needs and propose suitable financing options
- A rigorous, honest approach to managing customer files
Schedule & Location
- Hybrid work model, based in Braga, Portugal
- Monday to Friday, 07:00-17:30, on rotating shifts
- Saturday and Sunday off
Equipment
- If you live within 50 km of the office, you collect your equipment in person
- If you live more than 50 km away, your equipment is shipped to you
Compensation & Benefits
- €930 gross per month, paid in 14 instalments per year
- Welcome bonus of €2,000, paid in 12 monthly instalments during your first year
- Complexity bonus of €140
- Food allowance of €7.63 per working day
- 6-month contract
- Please note: no relocation support is provided
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