Senior Business Travel Consultant

1 semana atrás

Lisboa, Lisboa, Portugal TOPTALENT Tempo inteiro

Position: Senior Business Travel Consultant (German)

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Provide high-quality support to customers through various channels, including chat, calls, and emails.
  • Keep up-to-date with relevant information on service providers, destinations, and systems.
  • Assess customer needs, urgency, and preferences quickly and effectively.
  • Handle bookings for accommodations, transportation, and travel services accurately.
  • Assist customers with self-service options on the platform or app.
  • Respond in a timely manner, adhering to service level agreements (SLAs).
  • Ensure compliance with company and customer policies, maintaining global standards.
  • Provide feedback to stakeholders on progress towards goals and key processes.
  • Participate in team discussions regarding products, service providers, and industry trends.
  • Stay informed about industry best practices and trends.
  • Maintain regular attendance, complete required training, and meet performance expectations.

REQUIREMENTS:

  • Native/fluent in German (C1), both oral and written, as well as fluency in English, at least B2.
  • 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
  • 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) required.
  • Experience in contact center or customer-facing roles.
  • Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
  • Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
  • Strong multitasking abilities, quick problem-solving skills, and the ability to work independently to resolve issues.
  • Empathetic, professional, with excellent verbal and written communication skills.

BENEFITS:

  • Excellent remuneration package based on experience, skills, and performance.
  • Be part of a dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Generous medical plans, dental, and vision benefits with premiums.
  • Paid parental and bereavement leave.
  • Subsidized commuter benefits.
  • Mental health support.
  • Connectivity stipends.
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