English-Speaking Ai Support Specialist
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Want to build experience in AI without needing to be an AI engineer?
Join an international support team in
Lisbon
working with a leading American company in
AI research and generative AI technologies .
You'll support
businesses and creators
with their advertising experience — helping them solve platform, account, payment, campaign, and technical issues while building valuable experience across
AI, digital advertising, and customer support .
Lisbon, Portugal Full-time | 40 hours/week 24/7 rotating shifts
— schedules provided
10 days in advance
Why This Role Is Worth Considering €1,248.33 gross/month guaranteed package
Up to €200/month performance bonus
Get closer to the AI industry Work on a project supporting users of a leading AI company and develop experience with digital platforms and advertising operations.
Build international experience Work in a multicultural environment in Lisbon while supporting an international client base.
Know your schedule in advance Rotating shifts are planned and shared
10 days ahead, giving you visibility to organize your life outside work.
from your employment start
Career stability Start with a
12-month contract, with the opportunity to move to a
permanent contract after 2 years .
22 days annual leave
+ Portuguese public holidays
Your Compensation €938 gross/month base salary €78.17/month Holiday Bonus €78.17/month Christmas Bonus €154/month tax-free meal allowance Up to €200/month performance bonus Paid training:
€18.56/day during the 15-day training period
That's
€1,248.33/month guaranteed gross package, before any performance bonus.
What You'll Actually Do You'll help businesses and creators get the most out of their advertising experience by:
Investigating issues with
ad campaigns, accounts, payments, and platform functionality Troubleshooting
ad delivery, campaign creation, billing, and account performance Guiding users through advertising policies, guidelines, and technical setups Understanding the issue, identifying the right solution, and explaining it clearlySupporting customers through
email, chat, and phone
This Could Be a Great Fit If You... Speak
English fluently Enjoy solving problems and figuring out how things work Like working with
technology and digital platforms Communicate clearly and confidently with customers Can stay calm when handling complex or frustrated customer situations Are comfortable working in a
target-driven, fast-paced environment
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