Catalan & English-Speaking B2B Customer Support Agent – Lisbon, Portugal
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We are recruiting Catalan- and English-speaking Customer Support Agents for a leading provider of payment solutions in Lisbon. You will give high-quality B2B support to business clients, helping them with questions and technical issues on a complete business technology platform.
Key responsibilities
- Deliver personalised customer support by phone, email and/or chat
- Help business clients with questions and issues related to the platform and its services
- Identify account holders and verify account information following established procedures
- Provide accurate information and effective solutions to customer enquiries
- Follow all regulatory requirements, internal policies and client procedures
- Maintain a consistently high standard of service in English and Catalan (or Spanish)
What we're looking for
- Fluent English, plus native-level or fluent Catalan or Spanish
- Previous experience in paid campaign management
- Experience in digital marketing
- Contact centre or customer service experience for an advertising technology (AdTech) company
- Familiarity with social media platforms and a basic understanding of digital advertising
- Strong customer service skills and a customer-oriented mindset
- A degree in Marketing or a related field is an advantage
- Right to work in Portugal
What's on offer
- Competitive monthly base salary
- Daily meal allowance
- Complexity bonus
- International, multicultural work environment in the heart of Lisbon
Working hours
- Full-time, on-site
- Rotating shifts, Monday to Sunday (24/7 coverage, including night shifts), with 2 rotating days off
Location
On-site in Lisbon, Portugal. This role does not include relocation support, so it suits candidates already based in Lisbon or able to relocate independently.
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