Czech Content Moderator

Há 1 dia

Lisboa, Portugal Intersoft Team SRL Tempo integral 18 000 € - 26 000 € Contrato

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Duties and Responsibilities:

Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
Identified and escalated issues through proper internal channels, adhering to company protocols.

Native/fluent in Czech both verbal and written. Fluent in English (minimum B2 level)
Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
Solid understanding of e-commerce platforms and industry practices
Able to manage high workloads and maintain performance during peak promotional periods
Ability to work in shift rotation (Monday - Sunday, 24/7)
Strong customer service skills with empathy, effective communication, and balanced decision-making.
Modern officein a city centerwith open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities