Process Assurance Support Specialist

1 semana atrás

Porto, Porto, Portugal Volkswagen Financial Services Portugal Tempo inteiro

Direct message the job poster from Volkswagen Financial Services Portugal

Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

At VWFS Porto, we are proud to foster a gender-equal workplace, where diversity is celebrated, and every individual is provided with equal opportunities to thrive and succeed.

What do we do?

VWFS Porto is a VWFS AG IT hub, and the first outside Germany. Here we will establish a long-term Business & IT company. Our primary goal is to service all European markets in implementing and maintaining contract management systems and other IT projects in other areas. Our focus is on: Core systems, satellite systems (such as document management systems, collection systems) but also extends to integrations, data, and large project organizations. For this we seek a hands-on Support for Manage Assurance Process.

Objectives:

Provide support to the Headquarters area responsible for Manage Assurance Process, aiming to organise and track activities from different markets of VWFS.

In this role you will be responsible for:

Managing the VWFS Assurance Instruments Tools based on JIRA. The role will focus on overseeing the assurance activities related to the second line of defence within our organization. The candidate will work closely with various stakeholders to ensure that assurance activities are documented, tracked, and aligned with the principles of the COBIT framework. This is a key position that ensures smooth communication, accountability, and effective implementation of governance controls across the organization.

We believe that the right profile for this role should have / be:

  • 1-2 years of project experience from IT tracking activities – Agile methodology
  • Extensive experience in managing emails and tickets with support of tools such as Microsoft 365 and JIRA, as well as prioritizing for an optimized processing workflow
  • Experience in support activities for third-party departments
  • Creation and monitoring of dashboards and reports preparation to provide transparency to the stakeholders
  • University studies in computer science, project management or any equivalent
  • Strong structural competence and ability to organize himself independently.
  • Clear and precise communication with stakeholders, both written and verbal.
  • Mediation skills to tackle the lack of co-operation from customers
  • Speaks and writes English fluently (At least B2 level).
  • Speaks and writes German is a plus.

What we Offer:

  • Competitive package including private health insurance, life insurance and meal allowance (pay by meal card).
  • Bonuses and benefits depending on performance.
  • Schooling allowance and pension scheme.
  • Incredible and unique annual company events.
  • Opportunity to work on an international project and be part of a multicultural and multidisciplinary team.
  • Solid performance evaluation and career management methodologies.
  • Continuous training – technical and behavioral development.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Financial Services and Technology, Information and Media
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