Customer Support Agent
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Job Title
Customer Support Agent (Italian-speaking) - POS System Solutions
Job Description
Customer Support Agent in Porto, Portugal will ensure performance goals are met and fulfil client expectations related to operational excellence. They support Italian-speaking customers via phone, email, chat, and social media, assist merchants with product and service queries, optimise processes, collaborate with Sales and Marketing, and are part of an international, multilingual team.
Career Growth and Personal Development
Training, learning programs, and leadership development opportunities are available.
Responsibilities
- Be the voice of our company – direct link to customers
- Take care of Italian-speaking customers via phone, email, chat, and social media
- Support merchants for all questions about product and service
- Optimise processes related to customers to increase merchant happiness
- Collaborate with other departments such as Sales and Marketing
- Work as part of an international, multilingual team
Qualifications
- Fluent in Italian, verbal and written (C1)
- Advanced level of English (B2)
- Strong communication skills: approachable, patient, customer-oriented
- High empathy and customer‑friendly service as top priority
- Capable of managing escalation processes and resolving complex issues
- Prior experience in customer support
- Familiar with omnichannel support and proficiency with smartphone, tablet, computers
Benefits
- Competitive salary and performance bonus
- Work in a central location in Porto, Portugal
- Bring‑a‑friend referral bonus opportunities
- Full paid training on company and project
- Career development programs
Equal Opportunity Statement
Concentrix is an equal‑opportunity employer. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to protected classifications.
Eligibility to Work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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