Customer Support Expert
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Join Netflix in Portugal: Operations Customer Expert
Are you passionate about entertainment, technology, and deliver outstanding customer experiences? Teleperformance Portugal is hiring customer-oriented professionals to join our remote support team for Netflix
The Role
- Location: On-site Lisbon.
- Schedule: 40 hours per week (8-hour days + 1-hour lunch), on a 24/7 rotational shift pattern including nights, weekends, and holidays.
- Contract: 12-month initial term (uncertain term contract), with permanent employment options after 2 years. 1-month trial period applies.
Requirements & Language Skills
To maximize your chance of selection, candidates must meet the following criteria:
- English Proficiency: B1 level or higher.
- Castilian (Spanish) Fluency PLUS one regional combination:
- Castilian + Basque
- Castilian + Catalan & Valencian
- Castilian + Galician
- Skills: Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.
Compensation & Benefits
- Company Accommodation: Option to live in a fully furnished, shared company apartment for your first 14+ months (for candidates residing >100km away; all utilities, Wi-Fi, cable TV, and linens included).
- Gross salary: €1,259.33 / month
- Health Insurance: Provided from day 1 of your employment contract.
- Paid Time Off: Proportional vacation up to 20 days in year one; 22 days annually thereafter, plus Portuguese public holiday rules.
Training Program
- Duration: :2 weeks (8 hours/day, conducted in English) covering software, Netflix products, and customer management.
- Agreement & Pay: You will sign a Selection Agreement on Day 1. Training pay is €18.56 gross/day (€92.80/week) with no social security deductions. Successful completion leads directly to signing your employment contract.
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