Payment Solutions Customer Support
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Location: Lisbon, Portugal
Training Start Date: 12/11
Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project
What You'll Do
- Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
- Provide expert guidance on payment transactions, security procedures, and account management.
- Troubleshoot technical issues and elevate complex cases when necessary.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to enhance the customer experience and service efficiency.
The Offer
Compensation & Benefits:
- Base Salary: €920/month (paid 14 times per year).
- Attendance Bonus: €25 per month (paid 11 times per year).
- Meal Allowance: €7.63 per working day (net).
- Health Insurance: Provided from Day 1 (free after 6 months).
Work Schedule & Flexibility:
- 24/7 Rotational Shifts (including nights & weekends).
- Two consecutive rotative days off per week.
Career Growth & International Work Environment
- Work with a leading global payment solutions provider.
- Career development opportunities in a fast-growing industry.
- Be part of a multicultural and inclusive workplace.
What We're Looking For
- Fluent Spanish Speaker (C1+) with strong communication skills.
- English Proficiency (C1+) for internal communication.
- Problem-solving mindset with a customer-centric approach.
- Ability to work on rotational shifts (including nights & weekends).
- Tech-savvy with basic troubleshooting skills.
Hiring Process
- Application Review We assess your profile.
- Language Assessment Demonstrate your Spanish skills.
- Interviews with the Client Final selection stage.
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