French-Speaking Customer Service
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About the Role
Join a customer service team in Braga supporting French-speaking customers of a global financial services group. You will help customers with their existing credit products and new financing requests, offering personal service and finding solutions that fit their needs. The role combines customer service, sales and relationship management.
What You'll Be Doing
- Take inbound calls about existing credit products and new financing requests
- Understand customers' needs and expectations, reassure them and recommend the most suitable financing solution
- Build long-term, high-quality customer relationships in line with the company's service standards
- Spot and develop commercial opportunities in every inbound and outbound interaction
- Manage customer files according to internal procedures and compliance requirements
- Handle customer information with professionalism, accuracy, integrity and confidentiality
What You Bring
- French at C2 or native level (mandatory)
- Previous sales experience or a strong aptitude for sales (mandatory)
- Contact centre or customer service experience is an advantage
- Strong multitasking skills, resilience and adaptability
- Good problem-solving and decision-making abilities
- Clear spoken and written communication and excellent active listening
- Attention to detail and the ability to work under pressure while staying calm and professional
- A team-player attitude
Eligibility
- You must already live in Portugal, within 50 km of Braga
- Candidates living outside this area, or needing to relocate, cannot be considered. No relocation package or accommodation is provided.
Schedule & Location
- On-site in Braga, Portugal
- Monday to Friday, 07:00-19:00 on rotating shifts, and Saturday, 08:00-15:00
- Two days off per week: Sunday plus one rotating day
Compensation & Benefits
- Salary of €930 gross, paid in 14 instalments per year
- Welcome bonus of €2,000, paid in 12 monthly instalments during your first year
- Performance bonus of €155
- Food allowance of €7.63 per working day
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