Renewal Manager
Há 5 dias
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
Renewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.
This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment. The ideal candidate is a proactive, organized, and results-driven professional with experience in renewals, account management, or customer success.
Key Responsibilities- Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
- Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
- Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
- Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
- Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
- 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
- Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.
- Experience working in a technology or SaaS company.
- Familiarity with subscription-based business models and renewal processes.
- Knowledge of IT operations, IT development organizations, and related tools.
- Experience using Salesforce CRM for customer and renewal management.
- Bachelor's degree or equivalent work experience.
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. Our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
Eligibility may vary by role, region, and tenure
About PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
#J-18808-Ljbffr-
Renewal Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiro.PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused teamAs a Renewal Manager, you...
-
Renewal Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused teamAs a Renewal Manager, you...
-
Renewal Manager
2 semanas atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager, you...
-
Renewal Manager
1 dia atrás
Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and...
-
Renewal Manager
1 semana atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager, you...
-
Renewal Manager
Há 2 dias
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Renewal Manager PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager ,...
-
Renewal Manager
Há 4 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroSocial network you want to login/join with: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Renewal Manager PagerDuty is seeking a Renewal Manager to join our dynamic and...
-
Renewal Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Renewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused teamAs a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers,...
-
Renewal Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused teamAs a Renewal Manager, you...
-
Renewal Portfolio Manager
Há 2 dias
Lisboa, Lisboa, Portugal Pager Tempo inteiroJob SummaryPagerDuty is seeking an experienced professional to manage the subscription renewal process for assigned customers. The ideal candidate will have a proven track record of driving high retention rates and maximizing contract value.The Renewal Portfolio Manager will be responsible for owning the subscription renewal process, collaborating with...
-
Renewal Portfolio Manager
Há 4 dias
Lisboa, Lisboa, Portugal GrabJobs Tempo inteiroAbout the Role: We're seeking a talented Renewal Manager to join our dynamic team. As a key member of our organization, you will play a crucial role in managing subscription renewals and driving customer retention.
-
Renewal Portfolio Manager
Há 6 dias
Lisboa, Lisboa, Portugal Pager Tempo inteiroAbout the Role: We are seeking a highly skilled Renewal Portfolio Manager to join our dynamic and customer-focused team. As a key member of our operations management team, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.Key...
-
Renewal Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Pager Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused teamAs a Renewal Manager, you...
-
Renewal Operations Manager
Há 3 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroCompany OverviewSovos is a global leader in tax compliance, transforming the industry from a business requirement to a force for growth. We revolutionize how businesses navigate the ever-changing regulatory landscape.The OpportunityWe are seeking a Renewal Operations Manager to join our newly created Renewals organization. The ideal candidate will have a...
-
Renewal Portfolio Manager
Há 2 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAt Phiture, we empower teams to do the critical work that moves business forward. We are seeking a Renewal Portfolio Manager to join our dynamic and customer-focused team.This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment. The ideal candidate is a proactive,...
-
Renewal Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused teamAs a Renewal Manager, you...
-
Renewal Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Pagerduty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager, you...
-
Compliance Renewal Manager
Há 6 dias
Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiroJob SummaryWe are seeking a highly skilled and experienced Compliance Renewal Manager to join our newly created Renewals organization. As a key member of our team, you will be responsible for cultivating relationships with key stakeholders within our customers, collaborating with Account Management and Customer Success to build comprehensive account plans,...
-
Renewal Manager
1 semana atrás
Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal ManagerPagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager, you...
-
Renewal Manager
4 semanas atrás
Lisboa, Lisboa, Portugal Pagerduty Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alertsRenewal Manager PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team As a Renewal Manager, you...
