German Customer Support Agent

1 semana atrás


Lisboa, Lisboa, Portugal ProTalent Recruiters Tempo inteiro

We are looking for a German Customer Support Agent with a passion for customer service. Join the team in Lisbon and become part of a dynamic, international environment where you can grow professionally. We are looking for a dedicated German Customer Support Agent to assist customers with their inquiries, troubleshoot issues, and ensure customer satisfaction. If you enjoy problem-solving and working in a supportive team, this role is for you

Details:
Location: Lisbon, Portugal
Employment Type: Full-time onsite

Start: April, 2025
German: Native/Fluent
English: Fluent

Responsibilities:
  1. Communicate with customers through various channels (telephone, email, and chat).
  2. Ensure customer satisfaction by providing professional and efficient support.
  3. Handle customer complaints, offer appropriate solutions within the time limits, and follow up to ensure resolution.
  4. Identify and troubleshoot customer issues, providing effective solutions.
  5. Determine when an issue should be escalated to another department or senior representative.
  6. Collaborate with other specialists to resolve or close help tickets.
  7. Document each action taken, categorizing cases and potential bugs for the engineering team.
  8. Maintain and update all job-related administrative forms.
Requirements:
  1. Native or fluent in German, both oral and written.
  2. Fluent in English (at least B2 level).
  3. Previous experience in Customer Service, Public Relations, or Social Media.
  4. Excellent written and verbal communication skills to simplify technical language for non-technical users.
  5. Resourceful and resilient personality with the ability to remain calm under pressure.
  6. Ability to meet tight deadlines with minimal supervision.
  7. Capable of working independently while being an effective team player.
Benefits:
  1. Competitive remuneration package based on experience, skills, and performance.
  2. Life Insurance.
  3. Family Plan (coverage for spouse/legal partner and children).
  4. Two-month training agreement followed by a one-year full-time contract with a 30-day probation period.
  5. Opportunity to work in a dynamic and creative team with a positive and friendly atmosphere.
  6. Professional guidance and tools to reach your full potential.
  7. Meal allowance.
  8. Private health insurance.
  9. Yearly performance bonus.
  10. Relocation allowance and assistance.

If you are passionate about customer service and looking for an exciting opportunity in a multicultural environment, apply today

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