Customer Support Representative

Há 22 horas

Lisboa, Portugal Twentooconsulting Tempo integral 18 000 € - 26 000 €/ano

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide friendly, efficient support as the first point of contact for a global community of users

  • Handle and resolve customer issues across inbound calls, chats, and emails

  • Identify and escalates issues appropriately

  • Write thoughtful, accurate responses and customise prepared templates for customer communications

  • Research and troubleshoot problems using available resources

  • Arbitrate between users when needed

  • Manage multiple concurrent tasks effectively

REQUIREMENTS:

  • Spanish at C2 level and English at B2 level

  • High school diploma

  • Customer service skills, including complaint handling, troubleshooting and problem solving

  • EU citizenship

  • Based in Lisbon or willing to relocate to Porto

  • Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

  • Performance bonus based on KPIs, applicable from the 4th month

  • Meal allowance

  • Christmas and Holiday bonuses

  • Health insurance plan after 6 months on contract

  • Relocation support for EU citizens, including travel ticket reimbursement

  • And many more