IT Help Desk 1st Level Support

3 semanas atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

Social network you want to login/join with:

New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute and create value for tomorrow's cleaner and smarter mobility, Faurecia is the place to be.

Who we are?

Join Faurecia Aptoide Automotive, combining a start-up spirit with a first-class automotive equipment manufacturer, to develop the largest Apps Market for cars

In the heart of Lisbon, our teams design innovative technologies by developing an Android Apps Market for major car manufacturers and offer the end customer an intuitive connectivity experience.

We are looking for a 1st Level Support Help Desk willing to take up with us one of the greatest challenges in the automotive industry

What you'll do

  • Provide level 1 technical service support to our customers.
  • Incident triage
  • Troubleshooting
  • Help customers using our software products and services
  • Collaborate with our engineering teams to escalate and prioritize technical issues that require further investigation or resolution.
  • Document customer interactions, technical issues, and resolutions in our knowledge base.
  • Provide feedback to internal teams to drive product improvements and enhancements.

Requirements

Must have

  • Fluent in English, spoken and written.
  • Proven experience in a technical support role, preferably in a SaaS or software company.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Strong problem-solving skills and ability to troubleshoot technical issues effectively.
  • Familiarity with Android, web technologies, APIs, and basic programming concepts.
  • Patience, empathy, and a positive attitude.

Nice to have

  • Experience in Jira Service Desk
  • Certifications in IT (e.g.: CompTIA A+)
  • Knowledge on how Android works
  • Knowledge on how Web apps and web APIs work
  • Stay informed about industry trends, best practices, and emerging technologies related to our SaaS products
  • Be curious and eager to learn
  • Hands-on experience with the latest technology in a highly-scalable project with the leading industry leaders;

Faurecia is an Equal Opportunity Employer.

#J-18808-Ljbffr

  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute and create value for tomorrow's cleaner and smarter...


  • Lisboa, Lisboa, Portugal Faurecia Tempo inteiro

    Job Description New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute and create value for tomorrow's cleaner...


  • Lisboa, Lisboa, Portugal Excis Compliance Ltd Tempo inteiro

    We are seeking a highly skilled Help Desk Technician to join our team in Lisbon or Porto. The successful candidate will have excellent communication skills, a proactive attitude, and a strong background in IT support.**Key Responsibilities:** Troubleshoot and resolve hardware/software issues (Windows, Office, basic networking) Provide 1st & 2nd line onsite...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    IT Helpdesk – 1st Level SupportWork model: Hybrid – client's teamWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant,...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    IT Helpdesk – 1^st Level SupportWork model: Hybrid – client's teamWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.At Cognizant,...


  • Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    At HCLTech, we are committed to delivering high-quality IT solutions to our clients. Our IT Help Desk Technician plays a critical role in ensuring seamless customer interactions and resolving technical issues promptly.About the JobThis is an excellent opportunity for someone who enjoys working in a dynamic environment and is passionate about delivering...


  • Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    Service Desk 1st Line Support Agent - Freelancer Company Description We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation.We offer innovative and added-value solutions of the highest quality to a wide...

  • IT Help Desk Professional

    2 semanas atrás


    Lisboa, Lisboa, Portugal HCLTech Tempo inteiro

    Job Summary:We are seeking an IT Help Desk Professional to join our customer support team at HCLTech. As a key member of our team, you will be responsible for providing technical assistance to clients and technicians worldwide. This role requires excellent communication and problem-solving skills, as well as the ability to troubleshoot and resolve complex...

  • Help Desk Expert

    2 semanas atrás


    Lisboa, Lisboa, Portugal Decskill Tempo inteiro

    We are looking for a Help Desk Expert to join our Decskill team. As a Help Desk Expert, you will be responsible for providing timely and effective support to our clients.About DecskillDecskill is a dynamic and innovative IT Consulting Company that operates across three core areas: Talent, Boost, and Connect. We foster a culture of excellence, prioritizing...


  • Lisboa, Lisboa, Portugal Netcompany-Intrasoft Tempo inteiro

    Service Desk 1st Line Support Agent - FreelancerCompany DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide...

  • Help Desk Manager

    Há 6 dias


    Lisboa, Lisboa, Portugal Jobbex IT Tempo inteiro

    Key RoleJobbex IT requires a seasoned IT Operations professional to lead our Service Desk team. As a Technical Support Supervisor, you will be responsible for managing our IT Operations Center, ensuring the delivery of high-quality services to our clients.Primary Responsibilities:Implement and manage ITIL-based processes, including support models, workflows,...

  • IT Help Desk Agent

    Há 2 dias


    Lisboa, Lisboa, Portugal TalenTrail Tempo inteiro

    TalenTrail is a leading recruitment agency providing top talent to various clients. We are currently seeking a skilled IT Help Desk Agent to join our team.Job Description:We are looking for a highly motivated and experienced IT Help Desk Agent to assist customers of a well-known client. In this role, you will handle inquiries related to product features,...

  • It Help Desk

    3 semanas atrás


    Lisboa, Lisboa, Portugal Jobtome-All Tempo parcial

    Social network you want to login/join with: IT Help Desk & Office Coordinator [Part-time Contract], Lisboa Location: Lisboa, Portugal Job Category: Other Salary: -$0-0/monthly EU work permit required: Yes Job Description: Be Part of Building the Future Dremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global...

  • IT Help Desk

    4 semanas atrás


    Lisboa, Lisboa, Portugal GrabJobs Tempo parcial

    Social network you want to login/join with:IT Help Desk & Office Coordinator [Part-time Contract], LisboaLocation: Lisboa, PortugalJob Category:OtherSalary: -$0-0/monthlyEU work permit required:YesJob Description:Be Part of Building the FutureDremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises,...

  • Help Desk Agent

    1 semana atrás


    Lisboa, Lisboa, Portugal TalenTrail Tempo inteiro

    Help Desk Agent - Dutch SpeakerTalenTrail is seeking a Help Desk Agent who is fluent in Dutch to join their team. As a Help Desk Agent, you will be responsible for providing technical support to customers via various communication channels.You will need to have excellent technical skills, as well as strong communication and problem-solving skills to...

  • IT Help Desk Professional

    2 semanas atrás


    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    We are on the hunt for an IT Help Desk Professional who can provide top-notch technical support to our clients in Spanish. As a Technical Support Representative, you will be responsible for answering customer inquiries, troubleshooting technical issues, and ensuring a seamless customer experience.What We OfferA comprehensive training program to develop your...

  • It Help Desk

    4 semanas atrás


    Lisboa, Lisboa, Portugal Dremio Tempo parcial

    Be Part of Building the Future Dremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, NetApp, and S&P Global. Customers rely on Dremio for cloud, hybrid, and on-prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified...

  • Help Desk Analyst

    Há 3 horas


    Lisboa, Lisboa, Portugal beBee Careers Tempo inteiro

    About the JobThe Help Desk Analyst role is responsible for providing technical support to end-users. This includes resolving technical issues, answering questions, and escalating complex problems to higher-level support teams.ResponsibilitiesManage customer inquiries and provide technical support via phone, email, or chat.Utilize technical resources to...


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    We are looking for a highly motivated and experienced Help Desk Professional to join our team. As a Help Desk Professional, you will provide technical support and assistance to employees, ensuring they have the necessary tools and resources to perform their jobs effectively.Key ResponsibilitiesManage IT assets: Ensure effective management of hardware and...

  • Help Desk Expert

    2 semanas atrás


    Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    Job DescriptionWe seek an exceptional Help Desk Technician to join our team. This role involves providing top-notch technical support to our clients, ensuring seamless service delivery. Key responsibilities include troubleshooting hardware and software issues, resolving network connectivity problems, and providing expert guidance on MS Windows, M365,...