Application Support Specialist
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First line of support for a portfolio of business-support applications — you keep users moving and tickets flowing.
Lisbon-based, hybrid — 2 days per week in the office.
As an Application Support, you will be working for our client, a key player in business-support solutions. You'll be at the frontline of service operations: taking incoming tickets, resolving what you can at L1, and routing the rest cleanly so nothing stalls.
Your main responsibilities:
- Ticket triage, qualification, and routing for accurate, timely handling
- First-level incident resolution and user support
- Apply documented procedures and known-issue resolutions
- Escalate complex issues to L2/L3 with clear, complete context
- Keep documentation and the knowledge base up to date, working within SLA standards
You're ideal for this role if you have:
- Comfort working in a ServiceNow-based environment
- A customer-oriented, structured approach and reliability under SLA pressure
- Fluent English (spoken and written)
It is a strong plus if you have:
- Exposure to MoveWorks or other knowledge-base tools
Language required for the role:
- Fluent English (spoken and written)
Eligibility for the role:
- Only candidates with an existing legal right to work in the EU will be considered.