Application Support Specialist

Há 5 dias

Lisboa, Portugal ITDS Tempo integral 21 000 € - 32 000 € Contrato

First line of support for a portfolio of business-support applications — you keep users moving and tickets flowing.

Lisbon-based, hybrid — 2 days per week in the office.

As an Application Support, you will be working for our client, a key player in business-support solutions. You'll be at the frontline of service operations: taking incoming tickets, resolving what you can at L1, and routing the rest cleanly so nothing stalls.

Your main responsibilities:

  • Ticket triage, qualification, and routing for accurate, timely handling
  • First-level incident resolution and user support
  • Apply documented procedures and known-issue resolutions
  • Escalate complex issues to L2/L3 with clear, complete context
  • Keep documentation and the knowledge base up to date, working within SLA standards

You're ideal for this role if you have:

  • Comfort working in a ServiceNow-based environment
  • A customer-oriented, structured approach and reliability under SLA pressure
  • Fluent English (spoken and written)

It is a strong plus if you have:

  • Exposure to MoveWorks or other knowledge-base tools

Language required for the role:

  • Fluent English (spoken and written)

Eligibility for the role:

  • Only candidates with an existing legal right to work in the EU will be considered.