Czech Speaking Content Moderator

Location: Lisbon, Portugal (On-Site)

Position Type: Full-time, Permanent

Working Schedule: Monday to Friday | Rotational day shifts (07:00–16:00, 08:00–17:00, or 09:00–18:00) | Weekends off

Languages Required: C2-level Czech and Minimum B2 English

About the Role

We are actively searching for detail-focused, empathetic, and adaptable professionals to join our international trust and safety division situated right in the center of sunny Lisbon as a Czech-Speaking Content Moderator.Within this capacity, you will assume a vital responsibility in preserving a safe, protected, and welcoming space for millions of users across premier digital networks. Serving as the primary defenders of online community guidelines, you will inspect, assess, and moderate user-generated content submitted from the Czech-speaking community.If you possess full fluency in Czech and want to launch or advance your professional journey within a global, diverse environment while embracing Lisbon's lively coastal way of life, this position is custom-built for your aspirations.

Key Responsibilities

• Content Review & Verification: Examine user-generated content—spanning text, images, videos, audio recordings, and user profiles—originating from the Czech marketplace in alignment with client-specific community guidelines and safety protocols.
• Policy Enforcement: Objectively recognize violations, such as hate speech, harassment, graphic material, misinformation, copyright infringements, scams, and spam, executing prompt, appropriate interventions (approve, flag, remove, or eliminate).
• Escalations & Edge Cases: Route sensitive, intricate, or legally complex situations to subject matter experts (SMEs), supervisors, or legal safety departments while strictly following established internal operating procedures.
• Accuracy & Quality Compliance: Consistently achieve and surpass departmental performance benchmarks, including precision standards, turnaround times (TAT), and weekly Quality Assurance (QA) metrics.
• Continuous Process Improvement: Engage actively in calibration sessions, team huddles, and guideline refresh workshops to guarantee consistent interpretation and enforcement of platform policies.
• Data Security & Confidentiality: Maintain exceptionally rigorous standards of user data privacy, confidentiality, and data integrity in total compliance with GDPR and platform-specific data protection regulations.

Shift Schedule & Work Model

• On-Site Presence: 100% on-site at our contemporary office facility located in Lisbon (fully outfitted with relaxation lounges, break areas, and wellness zones).
• Work Days: Monday through Friday (Fixed weekends off).
  • Shift Rotations: 8-hour work days (plus lunch and scheduled wellness breaks) distributed across three primary daytime blocks: 07:00 – 16:00, 08:00 – 17:00, or 09:00 – 18:00.

Requirements

Mandatory Qualifications

• Language Proficiency: C1/C2 bilingual or professional fluency (written and spoken) in Czech, coupled with a robust working proficiency in English (minimum B2) required for team communication, software navigation, training sessions, and documentation.
• Eligibility: Must hold EU/EEA citizenship or possess a valid, unrestricted work permit or authorization for Portugal.
• Digital Literacy: High level of computer proficiency, familiarity with online tools, search engines, and standard workplace software; capability to operate dual monitors and internal moderation tools simultaneously.
• Resilience & Mental Well-being: Strong emotional intelligence, professional resilience, and the capacity to process sensitive, disturbing, or graphic online media with a balanced, objective perspective.
• Critical Thinking: Sound judgement and advanced analytical competencies to interpret nuances, local Czech idioms, humor, cultural context, and sarcasm accurately.

Preferred Qualifications (Good to Have, Not Mandatory)

• Prior background in content moderation, trust and safety, community management, customer support, data analysis, or translation/localization work.
• University degree or a completed secondary education diploma.

Compensation & Relocation Packages

Applicants may choose between two distinct compensation structures depending on their current residential status and housing needs:

Option A: Standard Package (For Local Residents)

• Base Salary: €1,401.00 gross per month (spread across 12 monthly payments)
• Accommodation: Independent housing (candidate secures their own living quarters)
• Relocation: Standard administrative onboarding assistance