REMOTE Customer Support for German Speakers
Há 6 dias
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REMOTE Customer Support for German Speakers, BragaClient:Cross Border Talents
Location:Braga
Job Category:Other
EU work permit required:Yes
Job Reference:657e692766c3
Job Views:3
Posted:28.03.2025
Expiry Date:12.05.2025
Job Description:Job Title: Customer Support Specialist (German Native, Remote)
Key Responsibilities:
- Respond to customer queries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, providing accurate information about our products and services.
- Maintain a high level of customer satisfaction by offering personalized support and addressing customer concerns efficiently.
- Work closely with the team to ensure consistent and reliable customer service.
- Follow established protocols for handling various customer scenarios, escalating complex issues to higher support levels when necessary.
Requirements:
- Native German speaker with excellent communication skills (both written and verbal).
- Fluent in English for internal communication.
- Previous experience in customer support or a related field is a plus.
- Ability to work rotational shifts, Monday to Friday, including bank holidays.
- Strong problem-solving skills, empathy, and a customer-focused mindset.
- Comfortable working remotely with a reliable internet connection.
What We Offer:
- Remote work from Porto with a structured schedule and weekends off.
- Competitive salary and benefits.
- A supportive and dynamic work environment.
- Opportunities for growth and development within the company.
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