Software Engineer II

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking a Software Engineer to join our diverse and customer-focused team

You'll be working on our strategic integrations, which connect PagerDuty to the many tools our customers rely on. The work spans a wide range of technologies, including APIs, webhooks, OAuth, and SaaS platforms across multiple languages, and you'll help advance how we use AI as a core part of day-to-day engineering.

Why we need you

The PagerDuty Integrations Team is looking for a software engineer who's eager to learn new technologies. Our integrations connect PagerDuty to the wider set of tools our customers use every day, spanning many languages, platforms, and protocols. You'll help create the foundation for these systems by building highly available services, scalable databases, and secure APIs. You'll also help promote engineering excellence across our design, development, test, and release cycles, with AI as a core part of how you work.

Key Responsibilities

• From day one, you'll be designing, coding, testing and shipping backend applications and microservices, APIs, webhooks, and front-end interfaces that ensure we deliver reliable, scalable integrations to our customers.
• You'll collaborate closely with engineers across teams.
• With 20,000+ global customers and growing, you'll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
• You will be participating in your team's on-call rotation, triaging and addressing production issues as they arise.

Basic Qualifications

• Minimum of 4 years of experience designing, building, and operating large systems with scalability, availability, and performance requirements.
• Development experience building and operating customer-facing, web-based products.
• Demonstrated experience with at least one modern programming language (e.g. Java, Ruby, or Elixir) and with AI coding tools.
• A demonstrated eagerness to learn new technologies and pick up unfamiliar languages and platforms quickly.

Preferred Qualifications

• You have operational experience in cloud technologies such as AWS
• You're comfortable moving between multiple languages and tech stacks
• You have experience integrating with third-party APIs, webhooks, or OAuth-based authentication
• You have experience with SaaS platforms such as Jira, Salesforce or ServiceNow
• You have operational experience with databases & tools (e.g. MySQL, Aurora, Kafka, NoSQL, applying software engineering principles to data problems, etc.)
• Experience building user-facing public APIs
• You've had experience designing & implementing distributed and highly available systems

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions

Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expect