German-Speaking Service Desk Agent | Lisbon

Fujitsu in Lisbon is seeking a German bilingual Service Desk Agent to join our talent pool. This position centers on delivering responsive IT support, handling incidents, and guiding users to resolve issues in a customer-friendly manner.

As the first point of contact, you will diagnose problems, follow service desk processes, and contribute to continuous improvement while upholding security and SLAs. This role requires German language proficiency and a service-minded approach suitable for a