Support Specialist

1 semana atrás

Matosinhos, Portugal SOFYNE ACTIVE TECHNOLOGY Tempo inteiro

This role contributes to the success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation to deployment, as well as post go-live support. You will be responsible for deploying, configuring, and testing the solution, managing support to manufacturing sites,...

SUMMARY OF KEY RESPONSIBILITIES

  • Management of client expectations for priority of support issue. L2 L3
  • Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site
  • Offering activities of technical assistance to the site that have already deployed the solution in production
  • Analyzing the issues and proposing definitive solutions or workarounds to meet the needs
  • In charge of the corrective code necessary to the maintenance activity
  • In charge of the management of the application releases and application software deployment
  • Performing audits for every site concerned by the support activity from a technical and organizational point of view
  • Participating in the improvement of internal tools and processes
  • Building out a knowledge repository for all support queries and fixes
  • 24/7 Shift support

HUMAN COMPETENCIES

  • Customer service integrity and confidence
  • Personable and committed
  • Personal professional learning
  • Self-motivated and diligent
  • Results oriented
  • Good problem-solving skills
  • Ability to prioritize tasks and to work effectively under pressure
  • Strong customer orientation
  • Responsibility and good communication skills
  • Fluency in French (written and spoken) is required

TECHNICAL COMPETENCIES

Basic:

  • IT background with SQL and JavaScript skills

Nice to have:

  • Experience with on-site manufacturing and logistics execution software implementations
  • Knowledge of C#, .NET, HTML, CSS, jQuery
  • Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset

EDUCATION

  • Degree Educated
  • Supply Chain and/or Manufacturing & IT Engineering

TRAINING

You will go through an intensive training program during your first month to develop your technical skills in the implementation of bespoke solutions for manufacturing and logistic execution systems based on DELMIA Apriso products.

CAREER DEVELOPMENT

If you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.

About us

SOFYNE Active Technology has been integrating and deploying MES, LES, and PLM solutions since 2005.

We support and advise more than 30 major industrial accounts in their innovation and digital 4.0 transformation projects.

With offices in London, Paris, Lyon, Geneva, Krakow, and Porto, we cover the audit, integration, evolution, application maintenance, support, and change management needs of our customers.

Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high-quality and performance services, agile development, and added value for our clients in the automotive, energy, aerospace and defense, consumer products, and luxury sectors.

What makes us special:

  • 200 specialized consultants (including Solution Architects, Project Managers, Techno-Functional Consultants, etc.)
  • Complex projects of international scope, more than 31,000 project days per year
  • 1,800 hours of training in 2023
  • 3 team building activities per year
  • Career opportunities in expertise or management
  • A dynamic, collaborative, and multicultural environment where our specialists enjoy working and sharing

SOFYNE is a talent maker

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