Operations and Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Paybyrd Tempo inteiro
Operations and Customer Support Specialist

About Paybyrd:

Paybyrd is leading the way in digital payment innovation, delivering powerful solutions for our customers. Our mission is to revolutionize how businesses and consumers interact with financial services, making transactions seamless, secure, and accessible.

Requirements:

  1. Dynamic and able to thrive in an active work environment.
  2. Prior experience in Customer Support and Operations, preferably within Fintechs or Technical Support roles, with a strong focus on ensuring smooth processes and maintaining high customer satisfaction.
  3. Strong communication skills to efficiently respond to emails and phone calls, ensuring clear and effective customer interactions.
  4. Experience troubleshooting software and/or hardware issues, particularly POS terminals and payment systems.
  5. Ability to work cross-functionally with internal teams to resolve customer issues and improve operational workflows.
  6. Fluency in Portuguese and English to support a diverse customer base.
  7. Availability to be on-call for emergency support one week per month, ensuring critical issues are promptly addressed.
  8. Based in Lisbon.

Key Responsibilities:

  1. Provide high-quality operational and technical support to customers through our main communication channels, ensuring a smooth and efficient experience.
  2. Manage the inbox, ensuring all customer requests and operational inquiries are addressed promptly and professionally.
  3. Assist in the merchant onboarding process, validating applications, verifying documentation, and ensuring compliance with internal policies.
  4. Support merchants in resolving payment and technical issues, including POS troubleshooting, transaction concerns, and account inquiries.
  5. Identify and report suspicious or non-compliant activities, ensuring adherence to security and regulatory standards.
  6. Collaborate with internal teams (IT, Compliance, Product, Sales) to streamline customer operations and improve service efficiency.
  7. Contribute to process improvements by analyzing customer interactions and identifying areas for optimization in workflows and support systems.
Seniority Level

Entry level

Employment Type

Full-time

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