Computer Operator

Who We Are At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role As a Computer Operator at Kyndryl, you are key to revolutionizing the way we operate complex computer systems. You will work with cutting‑edge technology, supervise and control intricate networks and applications, and manage distributed systems across multi‑vendor enterprise environments. Operating on the technical frontline, you will execute batch processes according to strict service level agreements, conduct first‑level incident analysis, and ensure rapid resolution or escalation. You will also help refine operational system management procedures tailored to client requirements, ensuring Kyndryl consistently delivers resilient, top‑tier service.

What You Will Do

• Monitor 24x7 replication environments across critical client infrastructures using IBM Copy Services Manager (CSM), oversee network and IT event alerts via IBM Netcool, and track SAN/Storage health using ARXScan.
• Execute and monitor end‑to‑end backup, restore, and data recovery routines, including validating immutable copies multiple times daily.
• Carry out daily operational procedures and scheduled tasks, such as generating backup completion reports, inspecting client computer room environments, and tracking recurring operations.
• Participate in Disaster Recovery (DR) testing and business continuity drills across Mainframe, IBM i (AS/400), and Linux platforms.
• Manage physical media logistics, including operating IBM Tape Libraries and supporting administrative handoffs for off‑site media storage and tape robot loading.
• Create, review, and maintain operational runbooks, standard operating procedures (SOPs), and regular shift activity logs to ensure audit readiness and process consistency.

Your Future at Kyndryl

As a Computer Operator, you will collaborate closely with cross‑functional technical teams, making it easy to identify diverse career paths across Kyndryl. Whether you want to delve into the intricacies of process automation, specialize in mainframe and storage architecture, transition into systems administration, or move into incident management and technical leadership, there is a path for you—and we’re invested in helping you pave the way.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Degree, technical diploma, or equivalent practical knowledge in Information Technology, Computer Science, Telecommunications, or a related discipline.
• Foundational understanding of enterprise IT infrastructure, networking, operating systems, and core IT services.
• Practical understanding of event monitoring, incident triage, and frontline operational troubleshooting.
• Demonstrated ability to operate effectively within structured, process‑driven, mission‑critical environments.
• Strong analytical mindset, sharp attention to detail, and a commitment to operational excellence.
• Strong interpersonal, communication, and collaborative skills, with full availability to work on a 24x7 rotating shift schedule.

Preferred Skills and Experience

• Previous internship, apprenticeship, or up to 2 years of experience in IT Operations, a Network Operations Center (NOC), Service Desk, or Infrastructure Support.
• Hands‑on exposure to enterprise monitoring, backup, storage, or disaster recovery tooling (such as IBM CSM, IBM Netcool, ARXScan, or tape libraries).
• Working familiarity with Linux, Windows Server, IBM i (AS/400), or Mainframe platforms.
• Understanding of ITIL best practices and service desk ticketing workflows.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one dr