Technology Resilience Lead

Seeking a resilience champion Drive robust operational frameworks, safeguard IT service continuity, and lead critical incident response. If you're a proactive problem-solver passionate about BCM, risk mitigation, and protecting vital tech infrastructure, let's build a resilient tomorrow

About the job

Main missions

Your responsibilities include:

• Operational Resilience Framework:
  • Contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks
  • Contribute to the implementation and strengthening of Operational Resilience strategies
  • Support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions
  • Contribute to the maintenance in Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis.
  • Actively participate to group initiative and strategic programs linked to Operational Resilience.

• Crisis Management / Incident Management:
  • Contribute to the execution of the Crisis Management Process. According to the yearly plan and crisis risk scenarios, you will manage the organization of the tests and support the Incident Management team during those tests.
  • Support the Incident Management Team, ensuring agreed-upon processes and plans are followed in case of Crisis activation.
  • A specific focus is expected to support Cyber Crisis or Incident.

• Business Continuity (BC) Management:
  • Organize the tests and exercises to ensure that the responses are well maintained and operational.
  • Support the Business Impact Alignment with IT Service Continuity.

• IT Service Continuity Management:
  • Ensure the follow-up of the responsiveness of the critical IT systems in case of disaster by consolidating information of implementation of solution, plans, tests, planning, level of maturity, ownerships...
  • Contribute to follow up the remediation action identified in the transversal controls and make sure that they are resolved in your area.
  • Be the IT Service Continuity Officer in charge of the relationship with several AXA entities the GTR team provides services for.

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

• General understanding of Business Continuity Management lifecycle and IT Operations and IT Continuity Service Management.
• Experience and knowledge of IT Operations and IT Continuity Service Management
• General understanding of Group Operational Resilience processes and tools required to undertake the role.
• General understanding of a product-based organization.
• Experience and knowledge of Cyber Defense mechanisms.

Technical skills

• Risk Management frameworks
• Business Impact Analysis
• Disaster Recovery plan
• Incident response procedures
• Training skills
• Proficiency in data analysis and familiarity with relevant tools and technologies for resilience planning and testing would also be beneficial.
• ITIL, ISO 22301
• ServiceNow

Soft skills / transversal skills

• Strong communication
• Stakeholder management,
• Problem-solving,
• Ability to remain calm and focused under pressure,
• Proactive and collaborative approach,
• Ability to adapt to evolving challenges and organizational needs.
• Fluent in English

Where will you be in the organization?

The division

Group Technology Operations(GTO) aims atdesigning, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team

You will join the Global Service Operations Departement, within Group Technology Operations (GTO) Division.

Our main missions:

• Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.
• Managing QoS as well as continuous service improvements for all AXA entiti