Customer Advisor – French
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A leading global customer-experience (BPO) company is growing its team in Braga, Portugal and is hiring for the role of Customer Advisor. You will support healthcare professionals who use a healthcare-software platform, including software guidance and customer training. As a French-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone and email.
What you will do
- Handle incoming customer contacts in French by phone and email
- Understand each customer's need and give accurate, complete answers using the right tools
- Build trust through clear, friendly and professional communication
- Document every interaction accurately in the company's systems
- Contribute to your team's quality, productivity and customer-satisfaction targets
What we are looking for
- Native or near-native French (C2), spoken and written
- Strong customer-service and communication skills
- Confident telephone and email communication
- Ability to advise and train customers on software
- Strong problem-solving and communication skills
- Ability to work cross-functionally with Sales, Marketing and Product
- Already residing in Portugal — relocation is not offered for this position
What we offer
- Salary: €930 gross per month (paid in 14 salaries per year)
- Complexity bonus: €140 per month
- Welcome bonus: €2,000, paid in 12 monthly instalments over the first year
- Meal allowance: €7.63 net per working day
- Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract
Location, hours & start
- Location: Braga, Portugal — on-site
- Working hours: Monday–Friday, 07:00–17:30 (rotating shifts)
- Contract: Full-time, 6-month contract
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