Customer Service Representative for American Express

4 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Social network you want to login/join with:

Customer Service Representative for American Express - Work Remote Worldwide, LisboaClient:

The House Of Mercier

Location:

Lisboa, Portugal

Job Category:

Other

-$0-0/monthly

EU work permit required:

Yes

Job Views:

12

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The House of Mercier is proud to present an exciting opportunity to join our team as a Customer Service Representative for American Express. This position allows you to work remotely from anywhere in the world, making it a perfect fit for those who desire flexibility and a dynamic work environment. In this role, you will provide exceptional service to American Express cardholders, assisting them with inquiries, resolving issues, and ensuring a high level of customer satisfaction. We are seeking motivated individuals who are eager to learn, possess strong communication skills, and have a passion for helping others. If you are ready to be part of a prestigious company and make a positive impact in the financial services industry, we encourage you to apply

Responsibilities
  1. Assist American Express cardholders through various communication channels (phone, email, live chat) by addressing inquiries and providing support.
  2. Deliver accurate information regarding account details, transactions, and services offered by American Express.
  3. Resolve customer concerns effectively and efficiently, ensuring a positive experience.
  4. Document all customer interactions and feedback to ensure quality assurance and identify trends for improvement.
  5. Participate in training sessions to continuously enhance your knowledge of American Express products and services.
  6. Collaborate with team members to share insights and improve customer service efficiency.
  7. No previous experience in customer service is required; however, a positive attitude and willingness to learn are essential.
  8. Strong communication skills in English, both verbal and written.
  9. Ability to empathize with customers and provide personalized service.
  10. Basic computer skills and a reliable internet connection for remote work.
  11. Self-motivated with the ability to work independently and manage time effectively.
  12. Commitment to delivering outstanding customer service and a desire to assist clients.
  13. Flexibility to work various shifts, including evenings and weekends, as necessary.
Benefits
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
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