IT Infrastructure Services Specialist – Unified Cloud Telephony
Há 5 dias
2 Locations Available
req22754
Posted on: 3/24/2025 - Application Deadline: -
IT Infrastructure Services Specialist – Unified Cloud Telephony & Contact Centers REW (m/f/d)
Porto or Lisbon, Portugal | req22754
What you will enjoy doing
- As part of this role, you will be responsible for maintaining and continuously improving our existing Cloud Solutions Services, including Contact Center and Telephony solutions, to align with business needs and enhance service quality. This includes working with platforms and tools such as Amazon Connect, Amazon Q, Amazon Bedrock, Amazon LEX, Amazon Lens, Salesforce Service Cloud Voice, and AI-based technologies.
- You will evaluate and implement sustainable, value-generating improvements to our IT Infrastructure Services to ensure high levels of customer satisfaction.
- Additionally, you will oversee and manage relationships with contractors, third parties, cloud service providers, and other vendors.
- Your responsibilities also include participating in service and process improvement projects, such as outsourcing, insourcing, and service provider strategy initiatives.
- Staying informed about emerging technologies, solutions, and architectures to optimize IT functions will be critical.
- Furthermore, you will contribute to the development of service level agreements (SLAs) and operational level agreements (OLAs) tailored to service needs.
- You will actively participate in the processes of digitization and automation of tasks, contributing to the company's evolution towards digital transformation.
What makes you great
- You have a bachelor's degree in computer science, information technology or a similar discipline and a passion for IT and a desire to drive positive change.
- Goal orientation and the ability to focus on both long and short-term objectives are vital aspects of this job. To succeed in this position, a high motivation and commitment to continuously improve and succeed is a must.
- Demonstrable experience in IT procurement processes from A to Z.
- Having a service-oriented mindset and interest in understanding the needs of service consumers is also a must-have for this role.
- Being able to work in an international and English-speaking environment is required.
- You have experience with IT service management tools, incident handling tools, and asset repositories is also crucial.
- You have willingness to travel in our REW region.
- You have knowledge in project management and agile methodologies; certification is an advantage.
- Experience in IT service delivery management and ITIL process management, as well as ITIL V3 or ITIL V4 certifications (Foundation or above), are necessary requirements for this position.
- Are you ready to face new challenges and actively contribute to the success of the transformation project company digital?
Why you will love working with us
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.
The company serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications including production of clean hydrogen and carbon capture systems critical to the energy transition, life-saving medical oxygen and high-purity & specialty gases for electronics. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.
Linde employees learn and abide by the Linde Code of Ethics and Code of Conduct by demonstrating honesty, integrity, professionalism.
What we offer you
At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
In addition to an attractive compensation package, we offer you many social benefits, such as an excellent pension plan, flexible working hours and a wide range of health care options. Furthermore, we support you with various offers to help you combine family and career and to support your professional and personal development. A good infrastructure and our company canteen, which has won several awards, are further benefits.
Have we inspired you?
We are looking forward to receiving your application via our online job market.
Your contact person
Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.
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