Quality Analyst

Há 5 dias


Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

Are you a fluent Italian speaker with strong English skills and a passion for quality?
We are seeking a motivated individual to join the team of a renowned multinational company, working on a project for one of the world's leading social media platforms.
This is an exciting opportunity to lead a team focused on content review and customer support.

Responsabilidades Chave
  • Conduct thorough reviews of Italian language content moderation and customer support interactions to assess adherence to quality standards and guidelines.
  • Evaluate the effectiveness of moderation and support processes in delivering a positive user experience.
  • Monitor and analyze the performance of Italian content reviewers, providing constructive feedback and coaching.
  • Track key performance indicators (KPIs) related to Italian language moderation and support quality.
  • Analyze data to identify trends, areas for improvement, and potential risks.
  • Identify and recommend improvements to moderation and support processes to enhance efficiency and effectiveness.
  • Provide guidance and support to Italian content reviewers on best practices and quality standards.
Competências
  • Fluent in Italian (C1 level minimum) and residing in Lisbon, with availability for daily office work (Sete Rios).
  • Good English skills.
  • Analytical and critical thinking skills, solution-oriented.
  • Empathy and customer service excellence.
  • Previous experience in a call center environment. Applications without this experience will not be considered.
  • Experience in specific roles of Quality Analyst and/or Trainer are very valuable.
  • Minimum: High-school diploma.
  • Must hold EU citizenship or a valid work permit for Portugal (residence card).
Principais Benefícios
  • Direct contract with the company.
  • Base salary: €1000.
  • Project Adder: €50.
  • Role Adder: €100.
  • Language Bonus: €50.
  • Meal Allowance: €7.17 per day.
  • Performance Bonus: Up to €120.
  • Full-time job.
  • Excellent work atmosphere.
  • Modern office building, close to public transportation (train, metro, bus).
  • Growth opportunities through development programs.
  • Fun and engaging company-wide initiatives, including a wellness program.
  • Diverse Schedules: 8-Hour shifts - experience the benefits of shift work, including potential for off-peak hours and a variety of shift options. Our 24/7 operation allows for 8-hour shifts that cater to different preferences.

Don't miss this chance to grow your career with a leading company Apply Now

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