Italian Customer Advisor for Abbott Diabetes Care
Há 7 dias
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Italian Customer Advisor for Abbott Diabetes Care - Portugal, LisbonClient:Sitel
Location:Lisbon, Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:6aabe0afa094
Job Views:13
Posted:15.03.2025
Expiry Date:29.04.2025
Job Description:Come and work with us.
Do you want to contribute to healthcare and well-being around the world?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal?
So we have the perfect opportunity for you
Your future project: join our Italian Customer Support team.
Abbott Diabetes Care creates breakthrough products – in diagnostics, medical devices, nutrition, and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities.
As a customer service specialist in this project, your daily responsibilities will include:
- Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices.
- Offer specialized customer support through written and phone communication.
- Provide information regarding purchasing procedures, orders' tracking, and deliveries.
- Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
- Create an amazing customer experience that people value and we are proud of.
- Be responsible for following the direction of management and providing feedback.
To succeed in the role, you will need to have:
- Native or proficient level of Italian (C2).
- Intermediate level of English (at least B2) both verbal and written.
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
- Analytical and problem-solving skills with strong attention to detail.
- Desire to learn and advance, be a curious investigator and problem solver.
- High-speed internet access and appropriate conditions for remote work.
- Must hold EU citizenship or valid work permit for Portugal.
- Be a local candidate or willing to relocate to sunny Portugal.
We offer:
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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