IT Onsite Engineer

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

IT Onsite Engineer - Lisbon, Portugal

Req ID#: 387344

We are looking for a talented and accomplished Onsite Engineer. The position must take personal responsibility to understand and comply with all company and client corporate and security requirements and policies. Also, ensure the effective management of 3rd party technology providers and their compliance with Foundever and Client security policies when working on Foundever systems.

As an Onsite Engineer, your daily responsibilities will include:

  1. Effectively manage the Ticket Queue for the respective Country.
  2. Manage and oversee all IT compliance at site, including Anti-Virus, MS Patching, all software patching, and any official compliance the site(s) adhere to e.g. SOX, ISO, PCI certifications.
  3. Be the "Eyes and Ears" for IT locally and remotely, managing all IT issues onsite accordingly.
  4. Support and provide "backup" to other onsite engineers in EMEA when required to deliver projects and new business implementations.
  5. Assist IT Leadership and Regional IT Service Delivery with any bespoke projects such as Asset management and Global standardization/remediation tasks.
  6. Full responsibility for the operational maintenance of systems and services across the local Site IT environment, providing day-to-day operational and technical support.
  7. Ensure formal procedures are followed, SLA's met, and high levels of internal/external customer service are maintained with timely and appropriate communication.
  8. Identify incident trends and methods of improvement and ensure availability, performance, and integrity of technology, producing appropriate support.
  9. Adhere to Corporate and IT policy and ensure changes/incident resolutions are in line with policy requirements.
  10. Proactively manage and be responsible for all personal Health and Safety issues for the team, ensuring a safe working environment for all agents.
  11. Provide some out-of-hours support to react to major incidents or planned works out of normal working hours, thriving in a fast-paced environment undergoing rapid technological and business change.

To succeed in this role, you will need to have:

  1. English and Portuguese advanced level.
  2. Very strong verbal and written communication skills in native and English language (Mandatory).
  3. Experience of working in a highly standardized process environment across diverse geographies & languages.
  4. Proven IT skills within a desktop support (2nd level role) is very advantageous.
  5. Laptop and PC general support experience (Essential).
  6. Windows - Active Directory administration (Essential).
  7. Windows 10 operating system (Essential).
  8. Must hold EU citizenship or valid work permit for Portugal.
  9. Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site).

Knowledge/Abilities:

  1. This role will suit someone who has extensive technical support experience.
  2. Administrative work is also required to ensure process documentation and asset management requirements are met.
  3. Experience of migrating/maintaining IT operations in a compliant & auditable state.

Education and Experience:

  1. High school diploma, vocational school certification, or college degree (completed or in progress).
  2. Basic IT certifications (e.g., CompTIA A+) are beneficial.
  3. At least 2 years' experience as a call center agent (technical) and or 1 years' experience as a similar desktop support engineer.

Benefits:

  1. Competitive wages.
  2. Paid professional training.
  3. Employee discounts.
  4. Private healthcare & dental insurance.
  5. Growth opportunities through various development programs.
  6. Fun and engaging company-wide initiatives.
  7. Job stability.
  8. Life-long skills and experience.
  9. Excellent work culture.

Apply today

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