Technical Product Specialist
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If you’re looking to grow and be inspired, as aTechnical Support Digital Ads in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
- From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
- Handle and resolve end to end product troubleshooting and customersupportfor our client advertising products, on case volumes across email and chat channels
- Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
- Partner with inhouse technical specialists to educate advertisers on product features and common issue types
Your qualifications
- Are fluent, verbal and written in German (C1)
- Are fluent, verbal and written in English (B2)
- Have a degree in Marketing or related field
- Have experience in Digital Marketing
- Have experience onpaid campaign management (mandatory)
- Have experience in a Contact Centre, Service program for any Advertising Tech company
- Have the ability to work as a team member, as well as independently
- Are fluent with any social media products usage and basic understanding of digital advertising
What’s in it for you
- Competitive salary (base and additional bonuses)
- Central location in Lisbon,Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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