Customer Support Advisor

2 semanas atrás


Oeiras, Lisboa, Portugal Careerxtra Tempo inteiro
Customer Support Advisor (German speaking)

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbon-based German-speaking Customer Representative to join their teams in Lisbon.

Position: Customer Service Representative
Location: Lisbon, Portugal
Work Model: On-site, hybrid remote
Employment Type: Full-time
Remuneration: Base salary + bonuses

Duties And Responsibilities
  • Customer Interaction: Respond to customer inquiries across chat, email, and phone channels, covering a variety of topics including products (sports, casino, poker) and cashier operations.
  • Problem-Solving: Assess specific customer concerns and take appropriate action to address and resolve their needs.
  • Collaboration: Work closely with teams based in different locations to achieve common goals.
  • Reporting: Identify and report system irregularities and customer-facing issues to the relevant department.
  • Service Excellence: Adhere to Standard Operating Procedures (SOP) and maintain a commitment to delivering high-quality service.
Requirements
  • Language Skills: Proficiency in German (C1 level) and business-level English.
  • Communication: Excellent written and verbal communication skills with a strong level of interpersonal skills.
  • Calm Under Pressure: Ability to remain calm and composed under pressure, confidently handling a wide range of customer inquiries.
  • Adaptability: Perform well in a fast-paced, multicultural, and dynamic environment.
  • Personality: A flexible, creative, and driven personality that thrives in a multi-tasking environment.
  • Tech-Savvy: General computer knowledge, including MS Office and Internet.
  • Interest: A passion for sports, casino, and poker products is a plus; relevant training will be provided.
  • Schedule: Shift rotation from Mon-Sun between 7AM and 11PM.
Offer
  • Permanent Contract: Stability with a permanent working contract.
  • Food Allowance: Monthly food allowance to support your living expenses.
  • Health Insurance: Comprehensive health coverage.
  • Birthday Leave: Enjoy 1 extra day of leave on your birthday each year.
  • Referral Program: Benefit from referring friends to the company.
  • Hybrid Work Model: Work from home 3 days a week and 2 days in the office, on average.
  • Additional Benefits: Access to LinkedIn Learning, Employee Assistance Tool, complimentary fruit and coffee in the office, local partner protocols, and much more

Ready to take on a new challenge in Lisbon with a team that values flexibility, creativity, and high-quality service? Apply now and make a difference

#J-18808-Ljbffr

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