Russian-Speaking Customer Service Specialist
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We are looking for a Russian-Speaking Customer Service Specialist to join an international customer experience project supporting users of a leading global social media platform.
In this on-site role, you will assist customers with account-related questions, platform features, payments and technical issues while providing a professional and positive customer experience.
Please note that this opportunity is within the BPO/customer experience industry.
Key Responsibilities
- Provide customer support in Russian through phone, email and live chat.
- Assist customers with account access, registration and platform-related enquiries.
- Support users with payment processes, billing questions and refunds when applicable.
- Troubleshoot login, account and other technical issues.
- Help customers update or recover their account information.
- Explain platform features, tools, policies and available solutions clearly.
- Investigate customer cases and provide accurate and timely resolutions.
- Escalate complex or unresolved cases to the appropriate internal teams.
- Accurately document customer interactions and case details.
- Handle customer information professionally and in accordance with data-protection requirements.
- Maintain a consistently high level of customer satisfaction and service quality.
Requirements
- Fluency in Russian, both written and spoken.
- Good command of English, both written and spoken.
- Previous experience in customer service, technical support or a client-facing position is preferred.
- Strong communication and problem-solving skills.
- Comfortable providing support through phone, email and live chat.
- Ability to learn new platforms, tools and processes quickly.
- Good computer skills and confidence working with multiple systems.
- Ability to manage several priorities in a fast-paced environment.
- Availability to work on-site in Lisbon.
- Flexibility to work rotational shifts between 07:00 and 21:00, Monday to Friday.
- EU citizenship or a valid Portuguese residence permit with full working rights is mandatory.
Important: Applications can only be considered from candidates who hold EU citizenship or a valid Portuguese residence permit allowing full-time employment.
What We Offer
- Minimum gross monthly salary starting from €1,227.
- Full-time employment in Lisbon.
- Monday-to-Friday working schedule.
- Fully paid initial training.
- Health insurance from the first day of the employment contract.
- Continuous training and professional development opportunities.
- International and multicultural working environment.
- Career development opportunities within a global customer experience organisation.
Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process.
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