Director, Training Oversight

Director, Training Oversight & Development - Clinical - FSP, home-based in Europe

Updated: March 24, 2025
Location: Portugal-Europe - PRT-Home-Based
Job ID:25002520

Training Oversight & Development Lead (Director), Clinical, FSP, home-based in Europe

JOB RESPONSIBILITIES

1. Training Leadership & Strategic Vision

• Develop and implement a strategic training framework that aligns with company objectives and supports operational excellence.
• Oversee and mentor Training Specialists, ensuring high-quality training delivery and continuous professional development.
• Analyze site inspection findings and oversight visit trends to tailor training programs that address identified gaps and mitigate future risks.
• Demonstrate the impact of training initiatives by linking improvements to operational, compliance, and performance outcomes.
• Stay informed on industry trends, regulatory changes, and audit findings to proactively adapt training strategies.

2. Quality-Driven Training Development

• Oversee the creation and refinement of training content, ensuring it meets compliance, operational, and role-specific needs.
• Utilize site inspection findings and oversight visit trends to design targeted training programs that address root causes of non-compliance and enhance operational effectiveness.
• Monitor performance trends, audit reports, and quality findings to identify systemic gaps and implement strategic training improvements.
• Present training impact reports to leadership, demonstrating effectiveness and recommending adjustments.

3. Training Program Execution & Assessment

• Lead the development and delivery of role-specific, leadership, compliance, and skill-based training programs.
• Ensure training is data-driven, adjusting programs based on oversight visit findings, KPIs, participant feedback, and trend analysis.
• Support cross-functional training initiatives, including role cross-training and upskilling programs.
• Collaborate with operational leadership to ensure training supports behavioral and competency growth and drives continuous improvement.
• Guide and support Training Specialists in content development, facilitation, and program refinement.
• Foster a culture of learning, innovation, and accountability within the training team.
• Ensure alignment with key business stakeholders, including Clinical Operations, Learning Centers, FSP, and Project Management Offices.
• Partner with Change Management teams to develop training strategies for new initiatives and process improvements.

5. Develop training framework designed to support Functional Service Provider partnerships in collaboration with customers

• Establish and lead the training framework designed to support customer partnerships, balancing training, performance quality, governance, and continuous improvement.

• Participate in Steering Committee meetings with customer training teams to ensure alignment with partnership strategic goals, escalations, and oversight.

• Partner actively with our customer training & quality oversight teams to oversee ongoing training content development, training delivery and quality standards.

6. Operational Excellence & Continuous Improvement

• Regularly assess training effectiveness, using oversight visit trends, site inspection data, and operational feedback to refine programs.
• Build business cases and ROI justifications for training initiatives, ensuring efficient resource utilization.
• Oversee the implementation of technology-driven training solutions to improve accessibility, engagement, and performance.

By integrating oversight visit trends, site inspections, and performance analysis, this role ensures training programs remain proactive, impactful, and aligned with operational success.

Qualifications

Qualifications & Experience

• Min Bachelor’s degree (Master’s, PhD, MBA is highly preferred) in a relevant field (Life Sciences, Education, Organizational Development, Business, or a related discipline) and fluency in English.
• Min 8+ years of experience in training development, leadership, or learning & development within the pharmaceutical, clinical research, or healthcare industry.
• Strong background in training content development and delivery, with expertise in instructional design and adult learning principles.
• Experience in managing and mentoring training teams that deliver training to operational teams.
• Demonstrated ability