Customer Care Representative

3 semanas atrás

Lisboa, Lisboa, Portugal Boston Scientific Gruppe Tempo inteiro
Customer Care Representative (Defined-Term Contract)

Onsite Location(s): Lisboa, 11, PT

Location: in our offices in Lisbon, on a hybrid working schedule.

In this role, you will be responsible for:

  • Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
  • Managing Work Orders that are submitted through Service Max in order to have them integrated in SAP.
  • Management of backorders.
  • Issuing and checking invoices in electronic format with possible resolution of anomalies.
  • Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
  • Complaints management registering all Service Complaints in Sales Cloud and making sure that all actions are correctly processed.

What we are looking for in you:

  • Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environment will be a plus.
  • Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
  • Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.
  • Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
  • Aptitude for using advanced IT tools.
  • Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
  • Aptitude for teamwork.
  • Ability to withstand stress.
  • Aptitude for customer satisfaction and continuous improvement of service and processes.

What can we offer you:

  • Working within an international, proactive and innovative environment.
  • Upskilling in a challenging but healthy competition atmosphere.
  • Mentoring and a company investing in the professional and personal development of its people.
  • Company with a purposeful mission.

Equal Employment Opportunity: We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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