French-Speaking Customer Support Representative
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Location: Lisbon, Portugal
Your Responsibilities
- Provide professional customer support in French via phone, email and/or chat.
- Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
- Identify and resolve customer issues efficiently and professionally.
- Provide accurate information and ensure a positive customer experience.
- Escalate more complex cases when necessary.
- Maintain accurate records of customer interactions.
- Meet quality, productivity and customer satisfaction targets.
Requirements
- French: C1/C2 level – excellent written and spoken communication.
- English: minimum B2 level.
- Strong communication and problem-solving skills.
- Customer-oriented attitude and professional approach.
- Good computer literacy and ability to work with different systems.
What We Offer
- International working environment.
- Competitive salary and benefits depending on the project.
- Training provided.
- Opportunities for professional development.
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