Customer Success Specialist
3 semanas atrás
Position Type: Full time
Languages: Full proficiency in Spanish and French
Sector: Customer Service / Facilities Management
About our client: Are you tired of enterprises and feel like the corporate world is not for you? Developing a career within a smaller company, with work-life flexibility and the spirit of a startup sounds exciting to you? Don't miss this opportunity
With a specialty in customized facilities management solutions for B2B, our client is looking for a Customer Success Manager. Within this role, you will assist your customers in discovering their full potential in the world of digital solutions (SaaS).
The Offer:
- Assist and guide the users through the SaaS platform and the mobile app;
- Develop your customers' best practices according to their professional structures;
- Ensure your points of contact are well trained on the products;
- Define and apply strategies to optimize their usage;
- Inform your clients on their performances and updates;
- Share with the team any highlights that could be useful to improve the product/solution;
- Stay up-to-date with IT innovations;
Requirements:
- Great communication skills in Spanish & French;
- Previous experience in customer service and/or sales environment;
- Comfortable with IT & digital solutions;
- Excellent organizational skills;
The Process:
- Submit your application and don't forget to include an updated CV;
- Get a call from our Recruitment Specialist;
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