French & English-speaking Customer Service Representatives

Há 1 dia

Cascais, Lisboa, Portugal Career Nest Academy Tempo integral 10 000 € - 12 000 €/ano

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Combine personal growth with guaranteed free weekends and comprehensive shared accommodation support for up to a full year

Key Highlights & Position Details:

  • Position: Customer Service Representative (Car Rental Division)
  • Location: Porto, Portugal
  • Work Type: 100% On-site
  • Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)
  • Days Off: Every Saturday and Sunday off
  • Contract Type: 6-month contract

Compensation & Benefits Package:

  • Gross Salary: €1,000 gross per month (paid over 14 months per year)
  • Meal Allowance: €7.63 net per working day
  • Comprehensive Relocation Support:
    • Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
    • Dedicated on-the-ground support to help you settle smoothly into life in Porto

Core Responsibilities:

  • Deliver outstanding, personalized customer care via phone, email, and messaging platforms
  • Handle post-rental resolutions with empathy and precision, including billing questions and damage reports
  • Highlight relevant optional products and tailored mobility services to meet client needs

Requirements:

  • Full professional fluency / native level in French and English (both written and spoken)
  • 1+ years of previous experience in a customer service or contact center environment (preferred)
  • Strong interpersonal communication and conflict-resolution abilities
  • Commercial mindset with the ability to identify sales opportunities and recommend add-on services
  • Comfort working with modern digital tools and internal support systems

Take the Next Step in Your International Journey

Interviews are currently underway for incoming teams.