Customer Support Agent with Brazilian Portuguese

4 semanas atrás


Lisboa, Lisboa, Portugal Cognizant Tempo inteiro
Customer Support Agent with Brazilian Portuguese

Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You will be handling customers' queries via phone, e-mail, and chat, identifying the client's problem and troubleshooting to find the solution.

REQUIREMENTS

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment.
  • Brazilian Portuguese (C1/C2) + English (B2/C1)
  • Excellent native level written and spoken communication skills in the language of support.
  • Proactive attitude and strong team spirit.
  • Be organized and able to learn new processes, concepts, and skills, as well as being able to understand that an operation is an ever-changing organism.
  • Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard.
  • Ability to handle not only customers' emotions but also being able to empathize with the client's case.
  • Openness to work flexible hours as required (may include evenings, weekends, and/or holidays).
  • Valid work permit.

RESPONSIBILITIES

  • You will be answering customers' queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team can address them.
  • Provide general and technical support to customers who use any of our client's paid products.
  • Escalate complex problems according to defined procedures.

OUR OFFER

  • Pleasant and inspiring working atmosphere.
  • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
  • Professional development and clear career path.
  • Training & development opportunities.
  • Competitive salary & relocation allowance.

#J-18808-Ljbffr

  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Cognizant Customer Support Agent with Brazilian Portuguese in Lisbon, PortugalCustomer Support Agent with Brazilian PortugueseEmbrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Customer Support Agent with Brazilian PortugueseEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where...


  • Lisboa, Lisboa, Portugal Cognizant Tempo inteiro

    Customer Support Agent with Brazilian Portuguese Embrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon,...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    Brazilian Portuguese Speaking InstructorAbout the Job:As a Brazilian Portuguese Speaking Instructor, you will be working directly with our Training Team, Operations, and Quality Teams. Your primary responsibility will be to design, develop, and deliver engaging training sessions.Responsibilities:Design and evaluate training interventions (pre and...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with: Portuguese Customer Support Agent - Lisbon, Lisboa Client: Cross Border Talents Location: Lisboa, Portugal Job Category: Other Salary: $0-0/monthly EU work permit required: Yes Job Views: 8 Posted: Expiry Date: Job Description: Are you passionate about customer support and technologies? Would you like to join one...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for a dynamic customer growth expert to join our team in Athens, Greece. As a B2B sales professional with Brazilian Portuguese skills, you will be responsible for driving customer success and growth.Responsibilities:Build and maintain long-term relationships with clients, identifying opportunities for upselling and cross-selling.Collaborate...


  • Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

    Customer Support Agent with Polish or Portuguese (Remote) At Astrea Recruitment, we are committed to turning job searches into exciting new opportunities For 18 years, we have been a trusted partner in connecting talent with top Bulgarian and international companies. We believe in helping people become the best version of themselves, and our growing network...


  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    The role of Portuguese Language Customer Support Agent is a challenging and rewarding opportunity to work with a diverse range of customers. As a member of our team, you will be responsible for providing high-quality support via various communication channels.Responsibilities:Respond to customer inquiries in a timely and efficient manner.Resolve customer...


  • Lisboa, Lisboa, Portugal Astrea Recruitment Tempo inteiro

    Customer Support Agent with Polish or Portuguese (Remote)At Astrea Recruitment, we are committed to turning job searches into exciting new opportunities For 18 years, we have been a trusted partner in connecting talent with top Bulgarian and international companies. We believe in helping people become the best version of themselves, and our growing network...


  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Portuguese Customer Support Agent - Lisbon, LisbonClient:Location: Lisbon, PortugalJob Category:OtherEU work permit required: YesJob Reference:4d97e32d6a24Job Views:4Posted:15.03.2025Expiry Date:29.04.2025Job Description:Leading cloud-based development platform with millions of users worldwide. Our mission is to...


  • Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with: Portuguese Customer Support Agent - Lisbon, Lisbon Client: Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: 4d97e32d6a24 Job Views: 4 Posted: Expiry Date: Job Description: Leading cloud-based development platform with millions of users worldwide. Our mission is to give...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:Brazilian Portuguese Player Support Advocate (Full-time and Part-time), LisboaClient:SideLocation:Lisboa, PortugalJob Category:OtherSalary: $0-0/monthlyEU work permit required: YesJob Views: 4Posted: 18.04.2025Expiry Date: 02.06.2025Job Description:About the companySide (formerly PTW) is a global video game...


  • Lisboa, Lisboa, Portugal Velenosimeredith Tempo inteiro

    Turkish Customer Support Agent - Portuguese VISA includedJoin to apply for the Turkish Customer Support Agent - Portuguese VISA included role at Velenosi & Meredith Consulting.Job Opportunity: Customer Support Agent Turkish SpeakersWe are hiring Turkish-speaking Customer Support Agents for permanent, full-time positions in Portugal. Enjoy a fully paid...


  • Lisboa, Lisboa, Portugal Fujitsu Tempo inteiro

    .IT Support with French and Brazilian Portuguese (Braga or Lisbon)At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future.We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all.We are...


  • Lisboa, Lisboa, Portugal Fujitsu Tempo inteiro

    .IT Support with French and Brazilian Portuguese (Braga or Lisbon) At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future.We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all.We are...


  • Lisboa, Lisboa, Portugal Velenosimeredith Tempo inteiro

    Turkish Customer Support Agent - Portuguese VISA includedJoin to apply for the Turkish Customer Support Agent - Portuguese VISA included role at Velenosi & Meredith Consulting.Job Opportunity: Customer Support Agent Turkish SpeakersWe are hiring Turkish-speaking Customer Support Agents for permanent, full-time positions in Portugal. Enjoy a fully paid...


  • Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    Social network you want to login/join with: LQA Game Tester with Brazilian Portuguese, Lisbon Client: Testronic Location: Lisbon, Portugal Job Category: Other EU work permit required: Yes Job Reference: cf8a5adaf674 Job Views: 4 Posted: 15.03.2025 Expiry Date: 29.04.2025 Job Description: Join our Localization Quality Assurance department and be responsible...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    **Job Description:**As a customer support agent, you will be part of our Portuguese-speaking team, assisting clients through various channels. Your primary responsibilities include:Answering customer inquiries and resolving issues promptly and professionally.Maintaining up-to-date knowledge of products and services to provide accurate information.Working...


  • Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Customer Service PositionWe are seeking a motivated Portuguese Customer Service Agent to join our support team. As a customer-focused individual, you will play a crucial role in delivering exceptional service to our customers.Responsibilities:Respond to customer inquiries via phone and chat.Provide solutions to customer issues in a timely and professional...


  • Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    IT Support with French and Brazilian Portuguese (Braga or Lisbon) At Fujitsu, our focus on human-centric innovation is impacting the way the world transforms to a digital future.We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all.We are...