Italian Speaking Customer Advisor
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About the job Italian Speaking Customer Advisor
Our clients belong to the top 500 business companies in the sectors of IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company, collaborating with employees from over 29 different nationalities. We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities.
Job Responsibilities:
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers. Inbound sales.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requirements:
- C2 level in Italian and intermediate English
The offer:
- performance bonus
- meal and transport allowance
- private health insurance
- relocation package with accommodation
Please send your cv to valentina.cammarata@cbtalents.org
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