German Client Services Specialist in Porto
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German Client Services Specialist in Porto
About the job German Client Services Specialist in Porto
Are you passionate about providing top-notch customer service?
We’re looking for a dedicated Customer Support Specialist to join our team If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you
Role Overview:
Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.
Key Responsibilities:
- Customer Assistance:Respond to customer inquiries via phone, email, and chat, offering detailed product information and solutions.
- Issue Resolution:Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
- Support Process Improvement:Collaborate with your team to refine support strategies and optimize the customer experience.
- Account Management:Help manage customer accounts, process orders, and assist with product returns and exchanges.
- Feedback Collection:Gather feedback from customers to help improve service quality and product offerings.
Requirements:
- Fluent in German (C2 level)
- EU Citizenship or Portuguese Residency Card
Why Join Us:
- Competitive Salary:Get rewarded for your expertise with a competitive compensation package.
- Language Bonus:Receive additional compensation for your German language proficiency.
- Meal Allowance:Enjoy a meal allowance during work hours.
- Health and Life Insurance:Comprehensive coverage for your peace of mind.
- Onsite Work Environment:Be part of a supportive and communicative team.
- Relocation Package:Support to ensure a smooth relocation experience.
Ready to take your customer support skills to the next level? Apply now, and we'll be in touch
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